Hotel Registration Slips

Hey everyone.

I hope all of you are enjoying our exciting and fasincating world.

I've been working in the hospitality industry for 4 1/2 years now and you would think that by now that I've seen and heard just about everything but that's certainly not the case. I try to document things that have happened so that I can refer to them later if I need to. In a few more years I could probably write a book about all of my experiences alone. I've had more coworkers than I could count, I've heard numerous denials regarding legitimate room charges, and have heard too many "I didn't know that's" to remember. I've seen damaged rooms due to parties and weather conditions, had to deal with numerous noise complaints because "the walls are too thin," and have had guest's literately yell at me for following orders and procedures when something happened that I had no control over. I can't tell you how many times I've heard the "it was like that when I checked in" line too. It amazes me at what some people think that they can get away with.

Whenever I have a guest check in I always give them a registration slip that I tell them to read and sign before I hand them their room keys. It clearly states hotel policies and procedures such as check in and check out times, if the hotel is pet friendly or not, if the guest's room is a smoking or non-smoking room, and if something is done to the room which will prevent the hotel from renting it following the guest's stay that the guest is liable for those charges. So it amazes me that if something should happen (maybe someone smoked in a non-smoking room or they are still in their room past the check out time without prior approval from the front desk) that guest's will say anything to get out of admitting their responsibility. Many times people will just sign the bottom of the slip without even really looking over what it is they are signing. I would expect that from someone who stays regularly at one hotel but for someone who doesn't travel much or travels all over the place I would expect them to take at least a moment to to read it first just in case there is a policy or procedure that they're familiar with.

Sorry this one's short but that's all for today. Until the next line.